FAQ - Frequently asked questions

**What are the shipping times for your products?

 

We need 2-4 days to process your order and then 2-3 weeks to deliver it to you.

 

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**Do you ship worldwide?

 

Yes, absolutely. We ship worldwide.

 

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**From where do you ship your products?

 

Our offices are located in Bordeaux, France. Our international warehouse is located in China.

 

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**Do you provide tracking information?

 

Yes, wait 3 days after your order and ask us by e-mail at: contactmagnetwimpern@gmail.com

 

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**Some items are missing from my order, what happened?

 

Our products are shipped separately depending on the order. For example, if your order contains items from two different warehouses, there will be two deliveries accordingly. The rest of the order will most likely arrive shortly.

 

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**I have received a damaged item. What can I do?

 

We are sorry to hear that. Just send us a picture of the damaged item to the e-mail address: contactmagnetwimpern@gmail.com and we will send you a replacement item as soon as possible.

 

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**Where are you located?

 

We are located in Bordeaux, France.

 

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**I still haven't received my order. Why is it taking so long?

 

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. You